WHEN DO WE COLLECT INFORMATION?
Scott Symonds Estate Agents may collect information about you when you interact with us in the following ways:
WHAT INFORMATION DO WE COLLECT?
Information we collect is generally of two types – personally identifiable information and non-personally identifiable information.
Personally, identifiable information comprises any information that can help us identify or locate an individual, including, without limitation, an individual’s name, address, e-mail address, telephone number, an online identifier (social media account or IP address), health information, date of birth, bank account and other financial records, documents used for ID purposes including credit card number. Personally, identifiable information does not include publicly available information that is lawfully made available to the general public from local government records.
Non-personally identifiable information comprises information that does not by itself identify an individual. This information generally includes anonymous information about an individual’s use of the Website that includes, among other things, information concerning date and time of visit, the pages of the Website visited, path through the Website, IP address, the type of browser and operating system used.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION? AND WHY?
We do not collect personally identifiable information, except when you specifically and knowingly disclose such information. This information is generally collected when you order our products, fill out surveys, enter promotional events (including competitions), correspond with us, discuss a service issue on the phone with an associate, sign up to receive Scott Symonds Estate Agents product and service updates or when we meet with you at meetings or events. If you disclose your personal information, we will only store and use such information that we need to meet your requests and our legitimate business objectives, including, where you have consented, providing you with information about products and services that we consider may be of interest to you. We primarily use your personal information to provide you an improved and customised online experience and service. We may use this information for marketing purposes.
When purchasing through the Website or over the Telephone, we employ a registration process which requires that you provide us with your first and last name, billing and shipping information (which includes your home or other physical address, the name of your city or town, your telephone number, your e-mail address or other personal contact information). If you choose not to provide your personal contact information at the point of collection, you will not be able to purchase products through the Website or the Telephone.
Personal Contact Information
We use your contact information to complete and support your purchases from us, to facilitate and improve your use of the Website, to communicate with you (including sending marketing communications) and to comply with any requirements of law. We also use this information to respond to any questions you might have and to provide you with information about specials offered through the Website. This information may be disclosed to our staff and to third parties involved in the completion of your transaction (PayPal or similar payment gateway provider), the delivery of your order or the support of your use of the Website.
Credit Card Information
When you order any product through our Website on our Website, you may be redirected to a third-party payment gateway service to provide your credit card information including the credit card number, card security code (also called CVV2, CVC2, CID code), the expiration date and the billing address. The third-party payment gateway service is fully compliant with Payment Card Industry Data Security Standard (PCI DSS) for payment processing.
In order to improve our products and services, we may use your personal information to send you online surveys. These surveys help us to know more about your experience with our products and services. Your responses to these surveys are treated as confidential information. If you do not wish to participate in a survey, you may simply decline when asked. You may also choose to opt-out/unsubscribe from participating in any future surveys. If you do so, we will not send you any survey requests in the future.
Product Updates and Promotional E-mails
We regularly send product updates and promotional e-mails as a service to our existing customers, and to individuals who have registered or consented to receive such updates and emails. We will use your personal information to send you newsletters and e-mails periodically listing current specials, promotions and deals only if you elect to receive these e-mails. If you have elected to receive these e-mails and wish to discontinue receiving them in the future, please follow the opt-out/unsubscribe instructions provided on the e-mails or log into your account on the Website and follow the instructions to make the appropriate changes.
If you contact us by telephone, e-mail, fax or letter with feedback, comments, questions or for any other reason, we may keep a record of that correspondence and collect your personal information to process your inquiries, respond to your requests and improve our services.
Legal Basis of Collection
HOW DO WE COLLECT YOUR NON-PERSONAL INFORMATION? AND WHY?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit our Website. For information on the cookies we use and the purposes for which we use them, please read our http://www.scottsymonds.co.uk/cookie-policy
Log files record a range of variables related to a visitor’s time on the Website. This includes, but is not limited to: IP addresses, browser versions and types, internet service providers, pages visited, entry/exit pages, referring sites, platform types, etc. We use this information to understand how our visitors are using the Website and to discover how we might modify the site to better serve our customers. This information is gathered automatically when you visit the Website and is not personally identifiable.
As you browse the Scott Symonds Estate Agents Website and third party sites, we may gather navigational data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to facilitate and improve the Website; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the Website and third party sites; and for our internal purposes. We may from time to time supply the owners or operators of third party sites with information relating to the number of users linking to the Website from their sites. You cannot be identified from this information.
IP Addresses and System Specifications
When you access the Website, our servers may record your IP address. We may use IP addresses for system administration and troubleshooting, ensuring user compliance with our terms of service, investigating security breaches and compiling anonymous non-personal information such as how many users visited the Website.
HOW DO WE SHARE THE INFORMATION THAT WE COLLECT?
Change of Control
In the event that another company acquires all or substantially all of the assets related to the Website, or if we experience some other change of control event such as merger, insolvency, bankruptcy or receivership, we reserve the right to include any or all user-related information among the assets transferred to the acquiring company. We cannot guarantee that any entity receiving such information in connection with any of these transactions will comply with all the terms of this policy.
WHERE WE STORE YOUR PERSONAL INFORMATION
The information that we collect from you will not be transferred to, stored in, processed in or accessed by any third party except for when required by law.
Scott Symonds Estate Agents takes appropriate security measures to protect against unauthorised access to, or unauthorised alteration, disclosure or destruction of, users’ information. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our products, services and the Website. Our servers are protected by firewalls and are physically located in secure data facilities to further increase security
While no computer is 100% safe from outside attacks, we believe that the steps we have taken to protect your personal information drastically reduce the likelihood of security problems to a level appropriate to the type of information involved.
It is not possible for us to specify in advance the periods for which your personal data will be retained. However, we will determine the period of retention based on your continued use of our Website or services and based on our requirements for proper record keeping and accounting and legal purposes. Usually, this will be no longer than 6 years.
Notwithstanding the above provision, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your legal interests or the legal interests of another person.
During the online account registration process, you can review, change or remove any information you have submitted. Our goal is to ensure that our information about you is as accurate as possible and encourage you to promptly update your information if it changes. You may, at any time, access your information to update, modify or delete any inaccuracies by accessing your account through the Website or by contacting our customer service department through our dedicated DPO email address: email@example.com
You may also request that we remove your account information from our databases. We will endeavour to remove as much information as legally allowable. However, as we generally keep information related to past transactions for our records, we may not be able to completely remove all of your information.
Your principal rights under data protection law are (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
To the extent that the legal basis for our processing of your personal data is (a) consent or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
Our site may, from time to time, contain links to and from the Websites of third parties (Distributors or Resellers). If you follow a link to any of these Websites, please note that these Websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these Websites. If you wish to access or update personal information held about you, or to make any enquiries about the processing of personal information, please contact us at email@example.com Any access request may be subject to an administration fee to meet our costs in providing you with details of the information we hold about you.
For the purpose of the UK Data Protection please contact firstname.lastname@example.org
Scott Symonds Estate Agents36 High Street, Woodstock, OX20 1TG
Tel: +44 (0) 1993 812 123